Questions? Look Here.
Find answers about lead capture, attribution, plans and how the dashboard fits your setup
[01]General
Standard support covers questions about your website, lead capture and everyday use of the dashboard
Growth and Scale plans include priority support and, where agreed, help with integrations and implementation
Fascinante captures inquiries on the website they belong to and stores each one as a lead. The organization and site are resolved on the server, so every lead belongs to the right website from the first submission.
The dashboard is authenticated, and access is limited to the team members you allow. Lead data remains owned by the organization and stays with the site that captured it.
Each lead keeps a clear status from new through in progress to closed, so nothing is lost between the first inquiry and the final outcome.
You control who can view and update leads in the dashboard. Access is limited to authenticated team members, and lead data stays with the organization and site it was captured for.
[02]Pricing & Payments
We do not run a self-serve trial. We start with a free audit and a clearly scoped setup, so you can review the approach before any work is committed.
Choose by how many websites you manage and how you handle follow-up. Starter covers a single site, Growth adds multi-site ownership and team access, and Scale adds an organization dashboard and cross-site reporting.
We do not run a self-serve trial. We start with a free audit and a clearly scoped setup, so you can review the approach before any work is committed.
Plans are billed monthly or yearly, and the yearly option saves 15%. Website setup, redesigns and custom integrations are quoted separately.
Plans are billed monthly or yearly, and the yearly option saves 15%. Website setup, redesigns and custom integrations are quoted separately.
Plans are billed monthly or yearly, and the yearly option saves 15%. Website setup, redesigns and custom integrations are quoted separately.
Standard support covers questions about your website, lead capture and everyday use of the dashboard
Growth and Scale plans include priority support and, where agreed, help with integrations and implementation
[03]Data Processing
Source, medium, campaign, landing page and referrer stay attached to every captured lead, so you can see what produced each inquiry instead of reconstructing it later.
Fascinante captures inquiries on the website they belong to and stores each one as a lead. The organization and site are resolved on the server, so every lead belongs to the right website from the first submission.
You control who can view and update leads in the dashboard. Access is limited to authenticated team members, and lead data stays with the organization and site it was captured for.
The dashboard is authenticated, and access is limited to the team members you allow. Lead data remains owned by the organization and stays with the site that captured it.
You control who can view and update leads in the dashboard. Access is limited to authenticated team members, and lead data stays with the organization and site it was captured for.
Standard support covers questions about your website, lead capture and everyday use of the dashboard
Growth and Scale plans include priority support and, where agreed, help with integrations and implementation
[04]Other Questions
Fascinante supports English at launch. If a website needs another language, it is scoped as part of the setup.
If you cannot access your dashboard, use the account recovery flow or contact us. Access is tied to your account, so we will verify ownership before restoring it.
If you cannot access your dashboard, use the account recovery flow or contact us. Access is tied to your account, so we will verify ownership before restoring it.
Updates to the website and dashboard are made as part of the managed service. Any change that affects lead capture is verified after it ships.
Standard support covers questions about your website, lead capture and everyday use of the dashboard. Growth and Scale plans include priority support and, where agreed, help with integrations and implementation.
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